Returns for refunds should be delivered to us within 30 days of the original order date, we are unable to process any refunds on orders more than 30 days old.
All returns must be pre-approved.
Contact us with your reason for returning the item.
- We offer replacement if item is damaged during shipping.
- If a faulty or wrong item was sent to you (in these cases we will arrange return).
- If you have purchased an item & decided to return it, we may offer a refund minus a restocking fee. Item needs to be returned as new, saleable condition with all original packaging for a refund. Return shipping is buyers’ responsibility. In this case, we recommend you to include your purchase details and use a trackable shipping method. Original shipping costs are not refundable.
What is covered by our warranty:
- The repair, replacement or refund of your product (at Shing Hoi’s discretion) if it is found to be defective due to faulty materials, workmanship or function within the warranty period (If any part is no longer available, we will replace it with a functional replacement part or issue a refund).
We do not guarantee the repair or replacement of a product where a defect is the result of:
- Damage by not carrying out installation/removal by a professional following the official repair manual.
- Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness or operation or handling of the product which is not in accordance with our guidelines or the official repair manual.
- Use of the product on a vehicle other than its original design intention.
- Use of the product not assembled or installed in accordance with the official repair manual.
- Incorrect installation (except where installed by Shing Hoi)
- Alternations of the product.
- Normal wear and tear.
- Failure to perform any preventive maintenance.
- Unauthorized repair or disassembly of the product.
- External causes such as accidents, natural disasters, abuse, or other actions or events beyond our reasonable control.
OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.